Case Study: Training and Development - Royal Hospitals

The Royal Hospitals employs approximately 6700 staff, of whom 326 are female and at clerical grades. The programme was developed following the completion of a training needs analysis for junior administrative and clerical staff, which identified that women were under-represented in senior administrative roles.

In recognition of the importance for all staff to have a personal development plan, the programme was designed to meet the competencies needed for posts and to allow pay progression. The programme bridges the knowledge and skills gap to allow women the opportunity to apply for more senior roles.

The programme runs over 4 days and covers

• Personal Development comprising stress management, time management, planning and goal setting, team building, interview skills, resolving conflict, and personal development plans
comprising stress management, time management, planning and goal setting, team building, interview skills, resolving conflict, and personal development plans
• Managing within your Service which includes customer care, managing change, communication, and dealing with complaints
which includes customer care, managing change, communication, and dealing with complaints

A pilot programme was initially run in May 2006 for 15 participants Feedback was so positive that 2 further programmes were run in September 2006 and again were over-subscribed. The programme is ongoing as a regular feature and continues to attract high demand.